|
Getting
Started
How
do I sign up for an account
with photoswift?
Top
- Click
on the Register link
on the menu bar.
- Provide
your name, email address
and a 4 digit
Email/MMX PIN number.
All fields are mandatory.
- Click
on the Register button.
- Registration
details would be sent to your email
address.
- The
email will also contain a
temporary password, which has
to used to login to your Photoswift account.
- You would be prompted
to change your password after you sign in for
the first time.
What
are the details I need
to furnish while signing
up? Top
You
would need to provide
your name, email address
and your chosen 4 digit
Email/MMX PIN number.
Are
all details mandatory?
Top
Yes, All fields are
mandatory.
What
is a Email/MMX PIN?
Top
The PIN is a unique 4-digit
number that you will need
in order to upload photos
to your Photoswift account
via email.
How
do I login to my Photoswift
account? Top
-
Enter your Email address
and password in the
top right corner of
the home
page.
- Click
on the Go Button.
- On
successful login, you
will be taken to your
personal homepage.
Personal
Settings
What
should I do if I have
forgotten my password?
Top
-
Click on the "Forgot
Password" link on the
top right corner of
the homepage.
-
Enter your Email ID
on the window that pops
up.
-
Click on the send button.
-
You will receive an
email with a new password.
How
can I change my password?
Top
-
Click on the "Change
Password" link under the
Personal Settings section
on your personal homepage.
-
Enter your old password as well as your new password
and click on the Change
Password button.
What
is an Email/MMX PIN?
Top
The
PIN is a unique 4-digit
number that you will need
in order to upload photos
to your Photoswift account
via email.
How
can I change my Email/MMX
PIN?
Top
-
Click on the Reset Email/MMX
PIN link on the Personal
Settings section on
your personal homepage.
-
Enter new Email/MMX
PIN and click on the
Reset PIN button
Creating
Albums
How
do I create a new album?
Top
-
Enter album name in
the Create Album Section
in your personal homepage.
-
Click on the Create
button.
Uploading
Photos
How
do I upload photos into
a specific Album?
Top
Method
1:
-
Click on the Album of
your choice from the
list of albums under
the My Albums section.
-
You will be taken to the
album details page.
-
Click on the Upload
Photos Link on the Menu
Bar
-
Select the method of
upload (Basic or Multiple)
-
Click on the browse
button and select the
files you wish to upload.
-
Click on the Upload
button.
-
The selected files will
be uploaded to the album.
Method
2:
-
Click on the Upload
Photos link on the menu
bar
-
You may either
a. Select an existing
album for upload by
clicking on the album
name listed under the
"Select Album for Upload"
section of the page
[or]
b. Create a new album
by entering the album
name and clicking on
Create button in the
create album section
of the page.
-
Select the method of
upload (Basic or Multiple).
-
Click on the Browse
button and select the
files you wish to upload.
-
Click on the Upload
button.
-
The selected files will
be uploaded to the album.
How
many photos can be uploaded
to a single album?
Top
You
can upload any number
of photographs to a single
album.
What
types of files can I upload?
Top
You can upload .jpg and
.png files
What
is the maximum size of
the files that I can upload?
Top
You can upload files of
any size. There is no
file size limitation.
What
are the different upload
methods? Top
You
have three methods to
upload photos to your
Photoswift account.
-
Multiple Upload
-
Basic Upload
-
Upload via Email
How
do I upload photos using
the multiple file upload?
Top
-
Click on the Upload
Photos Link on the Menu
Bar.
-
Select an album for
upload.
- Click
on the Multiple Upload
link.
-
Click on the Select
Files button.
-
Browse and select all
the files you wish to
upload.
-
Click on the Upload
button.
-
On completion you will
be taken to the album
details page where you
can see all the uploaded
photos.
How
many files can I upload
using this method?
Top
You can upload any number
of files using this method.
How
do I upload photos using
the basic file upload?
Top
-
Click on the Upload
Photos link on the Menu
Bar.
-
Select an album for
upload.
-
Click on the Basic Upload
link.
-
Click on the Browse
button.
-
You can select up to
5 files at a time in
this method.
-
Click on the Upload
button.
-
On completion you will
be taken to the album
details page where you
can see all the uploaded
photos.
How
many files can I upload
using this method?
Top
You can upload 1- 5 files
using this method.
How
do I upload photos via Email?
Top
- Compose
a mail with the subject
as <UserName>
<4 digit EMAIL/MMX
PIN> (Eg. abc@xyz.com
1234).
-
Attach the files you
wish to be uploaded
to your account.
-
Send the mail to photo@photoswift.com.
- All
photos uploaded using
this method will be
available to you in
the MMX_EMAIL album
that is automatically
created.
-
You may move the photographs
from this to an album
your choice.
How
many files can I upload
using this method?
Top
You upload any number
of files using this method.
Editing
Albums
How
can I change the name of
an existing album?
Top
-
Click on the album listed
under the My Albums
Section in your personal
homepage.
-
Click on the Edit link
under Album Details
Section on the Right
Panel.
-
Enter the new album
name.
-
Click on confirm.
How
can I set the background
music for slideshows?
Top
-
Click on the album listed
under the My Albums
Section in your personal
homepage.
-
Click on the Edit link
under Album Details
Section on the Right
Panel.
-
Select the music from
the list. (Click on
the Play button to listen
to selected music track).
-
Click on confirm.
How
can I move photos from
one album to another?
Top
-
Select the photos you
wish to move on the
Album Details page.
-
Select the album to
which the photos have
to be moved from the
album list on the top
panel.
-
Click on the Move button.
How
can I delete photos from
an album? Top
-
Select the photos you
wish to delete on the
Album Details page.
-
Click on the Delete
button.
Viewing
Albums
How
can I see all the photos
in an album as a slide
show? Top
-
Click on the album listed
under the My Albums
Section in your personal
homepage.
-
Click on the Slide Show
button on the top panel
of the Album Details
Page.
How
can I see the enlarged
version of any particular
photo? Top
On
the Album Details Page, click on
any photo and you can see an enlarged version of that particular photo.
Sharing
Albums
How
do I share an album with
my friends? Top
-
Click on the Share Now
button in the Album
details page.
-
Select the Email IDs
if any from the friends
list and/or enter Email
IDs of your friends.
-
If you wish to give
Print access to your
friends check the Allow
Prints Option.
-
Click on the Invite
button.
-
An email will be sent
to your friends giving
them access to your album.
Will
my friends be able to
order prints of the photographs
in the shared album?
Top
If you have granted them print
access while sharing the
album, then they will be able to order
prints.
Do
my friends need to have
a Photoswift account to
be able to see the shared
album? Top
No,
your friends do not need
a Photoswift account to
view your album. However,
they will be able to order
prints from your album
only if they are registered
users of Photoswift.
Can
I unshare an album that
has been already been shared?
Top
Yes, you can unshare albums
by doing the following,
-
Click on the Edit Settings
button under the Photo
Share section in the
Album Details Page.
-
Check the Email IDs
of friends with whom
you wish to unshare the
album.
-
Click on the Remove button.
Can
I grant/revoke print permission
after granting permission?
Top
Yes, you can grant/revoke
print permission for albums
shared with friends.
- Click
on the Edit Settings
button under the Photo
Share Section in the
Album Details Page.
-
Check the Email IDs
of friends whose print
access you wish to change.
-
Check the "Allow Prints"
option if you wish to
grant permission.
-
Uncheck the "Allow Prints"
option if you wish to
revoke permission.
-
Click on the Change
Rights button.
Photo
Cards
How
can I make my own personalized
photo greeting card?
Top
-
Click on the Photo Greeting
Card link under the
My Photo Products Section
in your personal homepage.
-
Click on the "Create
A New Card" link.
-
Enter a unique name.
- Personalize
your card by selecting
the following,
a.
Card Finish
b. Background Template
- (select from the dropdown
and see preview of the
template on selection)
c. Photo -
i.
Select the album from
which you want to choose
photos from the drop
down on the top left
corner.
ii.
The image scroller on
the left is populated
with the photos from
the chosen album
iii.
Select the photo of
your choice from the
image scroller, drag
and drop it over the
preview section thats
reads "Drag and
Drop here!".
f. Address to - Enter
the person's name for
whom the greeting card
is being created. Leave
this empty if you wish
to make a generic card.
g. Content - Enter your
personalized message
here.
h. Sent From - Enter
your name. Leave it
empty if you wish to
make a generic card.
n. Once you are satisfied
with your design, click on the Save
button to save the card.
o. Click on the Save
and Add to Cart button
to add the card to your
shopping cart.
How
can I add photo cards
to my shopping cart?
Top
-
Click on the Photo Greeting
Card link under the
My Photo Products Section
in your personal homepage.
-
Select the cards you
wish to add to cart
and click on the Add
to Cart button.
How
can I edit existing cards?
Top
-
Click on the Photo Greeting
Card link under the
My Photo Products section
in your personal homepage.
-
Click on the Edit link
under the card
you wish to edit.
-
Make the changes you
wish to make on the
Personalize page.
- Click
on the Preview button
to see the changes.
- Click
on the Save button to
save the changes.
-
Click on the Save and
Add to Cart button to
add the card to your
shopping cart.
How
can I delete an existing
card? Top
-
Click on the Photo Greeting
Card link under the
My Photo Products Section
in your personal homepage.
-
Select the cards you
wish to delete and click
on the Delete button.
Photo
Books
How
can I make my own personalized
photo book? Top
-
Click on Photo Books
link on your personal
homepage.
-
Click on the Create
Photo Book link.
-
Enter the following
details
a. A unique name for
the photo book.
b. The Size of the book.
c. The Color of the
cover for the book.
d. The finish of the
pages in the book.
e. The album from which
you want to make the
book.
f. Select mode* as
i.
Auto Fill - If you wish
to populate the photo
book automatically with
the photos available
on the selected album
[or]
ii. Custom
Fill - If you wish to
manually select the
order and way in which
the photographs are
arranged in the photo
book.
g. Select a template
for the pages in the
photo book.
* does not apply to 4" X 6" and 5"X7" sizes
-
Click on the Create
Book button.
- If
the Auto fill mode is
chosen the photographs
are automatically arranged
using the chosen template.
- If
the custom mode is selected
the photos have to be
manually dragged from
the scrolling photos
on the left and dropped
on the desired location
on the page.
What
are the different sizes
of books I can choose
from?
Top
There are 5 sizes to choose
from
- 4" X 6"
- 5"X7"
- 6"X8"
- 9"X12"
- 12"X16"
Can
I make changes to a photo
book created in the Auto
Fill mode? Top
Yes, you can make changes
to a photo book created
in the Auto Fill mode.
- You
can change the placement
of photos by dragging
and dropping the new
photo of your choice
over the old photo.
-
You can also change
the template of every
individual page by clicking
on the icon representing
the template of your
choice.
How
do I create a Photo Book
in custom mode? Top
-
Click on Photo Books
link on your personal
homepage
- Click
on the Create Photo
Book link
-
Enter the following
details
a. A unique name for
the photo book
b. The Size of the book
c. The Color of the
cover for the book
d. The Finish of the
pages in the book
e. The album from which
you want to make the
book
f. Select mode as Custom
-
Select a template for
the pages in the photo
book
-
Click on the Create
Book button
-
You may customize your
photo book as below
a. Place photos on the
page by dragging the
photos from the photo
scroll bar on the left
to the desired location
on the page.
b. To Add page - Click
on the Add Page button
to add pages at the
end of the book
c. To change templates
- Click on the icon
representing the template
of your choice. (Note
the template is changed
only for a given page
and not the entire book)
d. To insert pages in
between - Click on the
Insert Page button to
insert a page before
the current page.
e. To delete pages -
Click on the Delete
Page button to delete
the current page.
f. To save - After dragging
and dropping images,
click on the Save button
to save the changes
made to the book.
1.
Exiting from the photo
book page without clicking
on the Save button will
not save changes made
to the page that was
current before exiting.
2.
Clicking on the Insert,
Delete or Navigation
buttons would automatically
save the changes made
to the page that was
current before clicking.
g. To add the book to
cart - Click on the
Save and Add to Cart
button.
How
do I select and place
photographs into the photo
book? Top
Place
photos on the page by
dragging the photos from
the photo scroll bar on
the left to the desired
location on the page.
How
do I change templates
for a particular page
in the photo book?
Top
Click
on the icon representing
the template of your choice.
(Note: the template is
changed only for a given
page and not the entire
book)
Can
every page in a book have
a different template?
Top
Yes, each page can have
a different template.
How
do I insert a page into
the photo book?
Top
Click
on the Insert button below
the page where you want
the new page inserted.
How
do I delete a page from
the photo book? Top
Click on the Delete button
below the page you want
to delete.
How
can I add more pages to
the photo book? Top
Click on the Add Page
button to add new pages
to the end of the book.
Can
I edit a photo book?
Top
Yes, you can edit existing
photo books.
How
do I edit existing photo
books? Top
-
Click on Photo Books
link on your personal
homepage.
-
Click on the Edit link
below the photo book
you wish to edit from
the list of photo books
in the My Photo Books
Section.
- Make
changes to the Book
specification and
a. Click on Save and
Exit button if you do
not wish to make changes
to the pages inside
the book.
b. Click on Edit Pages
button if you wish to
make changes to the
pages as well.
-
If you have choose to
edit pages you may re-customize
as below
a. Place photos on the
page by dragging the
photos from the photo
scroll bar on the left
to the desired location
on the page.
b. To Add page - Click
on the Add Page button
to add pages at the
end of the book.
c. To change templates
- Click on the icon
representing the template
of your choice. (Note
the template is changed
only for a given page
and not the entire book)
d. To insert pages in
between - Click on the
Insert Page button to
insert a page before
the current page.
e. To delete pages -
Click on the Delete
Page button to delete
the current page.
f. To save - After dragging
and dropping images
,click on the Save button
to save changes
made to the book.
1.
Exiting from the photo
book page without clicking
on the Save button will
not save changes made
to the page that was
current
before exiting.
2.
Clicking on the Insert,
Delete or Navigation
buttons would automatically
save the changes made
to the page that was
current before clicking.
g. To add the book to
cart - Click on the
Save and Add to Cart
button.
How
do I add the photo book
to my shopping cart?
Top
- Click
on Photo Books Link
on your personal homepage.
- Select
the photo books you
wish to add to cart.
- Click
on the Add to Cart button.
How
do I delete a photo book?
Top
-
Click on Photo Books
Link on your personal
homepage.
-
Select the photo books
you wish to delete.
-
Click on the Delete
button.
Photo
Calendars
How
can I make my personalized
calendar?
Top
- Click
on the Photo Calendar
link under the My Photo
Products Section in
your personal homepage.
-
Click on the "Create
A New Calendar" link.
-
Enter a unique name.
- Personalize
your calendar by selecting
the following
a. Background Template
- (select from the dropdown
and see preview of the
template on selection)
b. Photo -
i.
Select the album from
which you want to choose
photos from the drop
down on the top left
corner.
ii.
The image scroller on
the left is populated
with the photos from
the chosen album.
iii.
For each month select
the photo of your choice
from the image scroller,
drag and drop it over
the section thats reads
"Drag and Drop
here!", corresponding
to every month.
c. Click on the Save
button to save the calendar,
once you are satisfied
with your design.
d. Click on the month
link to see the preview
of each month.
e. Click on the Save
and Add to Cart button
to add the calendar
to your shopping cart.
How
can I add photo calendars
to my shopping cart?
Top
-
Click on the Photo Calendars
link under the My Photo
Products Section in
your personal homepage.
-
Select the calendars
you wish to add to cart
and click on the Add
to Cart button.
How
can I edit existing calendars?
Top
-
Click on the Photo Calendars
link under the My Photo
Products Section in
your personal homepage.
-
Click on the Edit link
under the calendars
you wish to edit.
-
Make the changes you
wish to make on the
Personalize page.
- Click
on the Save button to
save the changes.
-
Click on the Save and
Add to Cart button to
add the calendar to
you shopping cart.
How
can I delete an existing
calendar? Top
-
Click on the Photo Calendar
link under the My Photo
Products section in
your personal homepage.
-
Select the calendars
you wish to delete and
click on the Delete
button.
Shopping
Cart
How
can I add photos to my
shopping cart? Top
-
Select an album from
your personal homepage.
-
Select the photos of
your choice from the
list of photos in the
album details page.
-
Click on the Add to
Cart button.
How
can I add photo cards to
my shopping cart?
Top
-
Click on the Photo Greeting Cards
link on your personal
homepage.
-
Select the photo cards
you wish to add to cart.
-
Click on the Add to
Cart button.
How
can I add photo books
to my shopping cart?
Top
-
Click on the Photo Books
link on your personal
homepage.
-
Select the photo books
you wish to add to cart.
-
Click on the Add to
Cart button.
How
can I add photo calendars
to my shopping cart?
Top
-
Click on the Photo Calendars
link on your personal
homepage.
-
Select the photo calendar
you wish to add to cart.
- Click
on the Add to Cart button.
How
can I view the contents
of my shopping cart?
Top
Click on the Shopping
cart link on the menu
bar.
How
can I remove items from
my shopping cart?
Top
-
Click on the Shopping
cart link on the menu
bar.
-
Select the items you
wish to remove.
-
Click on the Remove
From Cart button.
Orders
How
do I initiate check out?
Top
Click on the check out
link on the menu bar.
What
is Quick Order? Top
If you wish to have the
same number prints for
all the pictures in the
shopping cart in the same
size you can opt for this
method of Order Specification.
Does
Quick Order apply to the
entire order? Top
Quick
Order applies to all the
photos in the order. However,
it does not apply to
photo products.
How
do I place an order using
Quick Order? Top
-
Select the print sizes.
-
Enter the number of
copies.
-
Click on the Total button.
-
The price for each photo
graph along with the
sub and grand totals
will be displayed.
-
If you wish to make
changes to the order
specification like add
more copies or multiple
sizes for any of the
photographs you may
do so.
-
If changes have been
made, click on the Total
button at the bottom.
- If
there are any photo
products in the shopping
cart, enter the number
of copies against each
of the items (Note:
Quick Orders apply only
to prints and not products).
-
When you have completed
the order specification,
click on the Confirm
button.
-
Provide the shipping
details in the next
page.
a. You may select an
address from your address
book (If you have placed
orders earlier, shipping
address will be automatically
saved to your address
book).
b. Alternatively, you
may enter a new address,
if this is your first
order or if the address
is not already available
in the address book.
c. Click on the continue
button.
-
The next screen will
display the gist of
order details.
-
Click on the make payment
button to proceed with
your payment.
-
Enter details required
to complete payment.
-
On successful payment
your order will be booked.
What
is custom order? Top
If
you wish to have different
sizes and varying no of copies
for each of the photos
present in the shopping
cart, then use the custom
order option. In this
option you can specify
the number of copies for
each size for ever individual
photo in the shopping
cart.
What
is Print Finish?
Top
Print
finish section allows you
to specify the following
details for all the photos
in your shopping cart.
- Choose
between Glossy and Matte
finishes for your photographs.
-
Check on the Enhancement
option if you wish to
have the photos corrected
for minor defects like
red eye correction,
color balance, lighting
etc. (Note that only
minor corrections will
be done).
-
Check on the White Border
option if you wish to
have a white border
around your prints.
Does
Print Finish apply to
my entire order? Top
Yes,
print finish applies to
all the photos in the
order. However, it does
not apply to the photo products.
All photo products will
retain the finish specification
as entered while personalizing
the products.
How
can I track the status
of my order? Top
The status of your order
will be displayed against
the order number in the
Order Status Section on
the right panel in your
personal homepage. You
can click on the order
number to see the order
details.
What
happens to my order specifications
if my transaction was
decline for any reason?
Top
In
case your payment was
declined for any reason,
your order details are
retained with a status
of "Payment Pending".
You may choose to either
make payment against the
same order again at a
later time or cancel the
same.
How
do I make payment against
an order for which payment
was declined earlier?
Top
-
Click on the Order Number
of the order you wish
to make payment for.
-
The order details are
displayed along with
the order status.
-
If your order status
is "Payment Pending" you
can click on the Make
Payment button.
-
You will be redirected
to the CC avenues payment
gateway where you can
proceed with payment.
Can
I cancel an order that
is placed? Top
Yes,
you may cancel an order
placed provided the order
has not been taken for
processing already.
How
can I cancel an order
that I have placed?
Top
-
Click on the Order Number
of the order you wish
to cancel.
-
The order details are
displayed along with
the order status.
-
If your order status
is "Booked" or "Payment
Pending" you can click
on the Cancel button.
Pricing
What
is the pricing? Top
The
pricing for the photo
prints are as below
| Prints
Size |
Rate
/Print (in Rs.) |
| 4"
X 6" |
3.99 |
| 5"
X 7" |
8.99 |
| 6"
X 8" |
14.99 |
| 8"
X 10" |
31.95 |
| 8"
X 12" |
39.95 |
The prices for the photo
products are as below
| Product |
Size |
Rate
(in Rs.) |
| Photo
Greeting Card |
6"
X 8" |
19.95/copy |
| Photo
Calendar |
6"
X 8" |
399/copy |
| Photo
Books |
4"
X 6" |
30/pg |
|
5"
X 7" |
45/pg |
|
6"
X 8" |
65/pg
(max 50 pg) |
|
12"
X 8" |
85/pg
(max 75 pgs) |
|
12"
X 15" |
120/pg
(max 50 pgs) |
Processing
& Shipment
What
is the average time taken
for processing and shipment?
Top
The
average time taken for
processing of an order
is 2-3 working days. The
average shipping time
taken is around 3-4 days.
Payment
What
are the different methods
of payment? Top
For all orders placed
at Photoswift you can
make payments in the following
ways,
-
Credit Cards - American
Express, Visa, Citibank
E-Cards, Diner's Club
and JCB.
-
Internet Banking - Centurion,
Citibank, HDFC Bank,
ICICI Bank, IDBI Bank,
Induslnd Bank, Kotak
Mahindra, Oriental Bank,
PNB, Bank of Rajasthan,
Federal Bank and UTI.
-
Mobile Payment through
Paymate.
Does
my credit card information
get stored? Top
No,
the credit card information
is not stored. Whenever
an order is processed,
you are redirected to
the CC Avenues payment
gateway site, where your
Credit Card details are
taken for the payment.
No information is stored
during the process.
|
